Why Surveybook & NPS is important?
Surveybook is a professional and customizable online customer feedback system that helps companies measure customer satisfaction in real time and improve the customer experience. Surveybook will let you measure service quality and proficiency of staff by recording opinions
and proposals of customers/clients.
What is NPS (Net Promoter Score)?
The Net Promoter Score (NPS) was established by Bain & Company in 2003 to help companies measure and evaluate customer loyalty. Fred Reichheld, a partner at Bain & Company, created a new way of measuring how well an organization treated the people whose lives it affected.
Why NPS is important?
1. Measure, evaluate and build customer loyalty.
2. Increase customer satisfaction.
3. Create more customer advocates.
4. Get more customer feedback by closing the loop
5. Reduce customer churn.
6. Drive revenue growth and boost customer lifetime value.
Download the document to get more information about the device and application